The future of customer service is here. Technology has made seeking out support faster and easier than ever. But, has your digital age company sacrificed true service in the name of automation?
Today, finding customer support is as simple as writing an e-mail or picking up the phone. But, even though you’re not face-to-face with your customers, you still leave a lasting impression. Do you come across as caring and competent, or menacing and mechanical?
Offering stand-out service on the Internet isn’t as hard as it is rare. Take these simple steps towards old-style service in the digital age:
When a customer sits down to e-mail your company, it’s because he needs help. He chooses e-mail because it’s quick, but his request still warrants a satisfying and personal response!
Companies eager to save time and money often take automation too far in their customer support. Each customer has a unique question, and deserves a unique answer. Even if you save time by copying and pasting stock replies, change the opening and closing to make the message sound less robotic.
When responding to customers’ e-mail, be sincere and to the point. Before sending a message, try turning the tables. Ask yourself, “Would this answer satisfy me if I were the customer?”
Take that extra moment to give your customer the help he deserves. It might mean the difference between a satisfied customer and a credit card chargeback!
E-mail has become an acceptable form of communication. But, live customer support is still necessary. The plethora of information available online can be overwhelming to customers, especially those new to the Internet!
Single your company out from the crowd by providing customers with a real person to talk to. Live phone support is an invaluable way to foster trust. When your customer has reached the end of his Internet rope, and just needs help, your toll free number is the answer he’s looking for.
The presence of phone support will do no good if your staff doesn’t know your product! Customer support reps should be warm and friendly, and willing to help with any aspect of your product.
What a good feeling it is to talk to someone who feels confident in his product. It’s even better if he’s knowledgeable enough to solve your problem without transferring you all around the company!
Too many e-businesses skimp on customer service, hiding behind web sites and message boards. Customer support is an integral part of every company, even those operating solely online. Be one of the few to offer stellar service, and gain customers for life!
For more Email Marketing Tips visit: Aweber.com
Yuwie!
ZenZuu
LinkedIn.com
DirectMatches
MySpace
FaceBook
Our system is designed to automate most of the things you should do to promote your site. Once you register a page with ChangingLINKS.com, we will instantly start promoting the page with a reciprocal link, classified ad, and search engine submission. Our system can also provide exposure, co-op efforts, link management and even link marketing!
You can use ChangingLINKS.com as a "one stop shop" for all of your promotion needs.
ChangingLINKS is free! However, with hundreds of web site owners signing up, we are forced to rely on a self-serve registration process. In fairness to our other members, we only promote the pages that Changebot approves. Changebot has approved thousands of links, and has been 99.8% accurate for years.
Take a moment out to visit each of the people listed and check out their website/blogs.
Sometimes Snap Shots bring you the information you need, without your having to leave the site, while other times it lets you "look ahead," before deciding if you want to follow a link or not.
Should you decide this is not for you, just click the Options icon in the upper right corner of the Snap Shot and opt-out.We're working hard to bring you a better experience.
Sincerely,
Joseph R. Mays
 |
||||
| 3 | 5 | 4 | ||
 |
||||
My blog is worth $2,822.70.
How much is your blog worth?
Posts
All Comments
Add to Onlywire
